I dont believe this. The page you requested cannot be found. https://www.usatoday.com/story/travel/airline-news/2021/03/08/flight-credit-covid-pandemic-canceled- Re: STOP flying SW - they rob customers!! } Is anyone making a small claims? /* Spanish Homepage footer */ Yes, the entire amount of the Transferable Flight Credit must be transferred. Later you cancel that ticket. Add EarlyBird Check-In. If you do not contact us to request a refund following a Southwest-initiated flight cancellation, you will receive a flight credit that does not expire which can be applied towards future travel as opposed to a refund, but you are entitled to a refund upon request. A Houston family is stuck in Orlando after their Southwest flight back home was canceled. Click to reveal If you apply that and then cancel your flight, your travel fund expiration will be May 1, 2022, not January 1, 2023. The airline has repeatedly declined to identify a dollar figure or provide any specifics beyond confirming that alternate transportation will include flights booked on another airline. 8Refundable, as long as you cancel your reservation at least ten (10) minutes prior to the scheduled departure of your flight. You'll get the latest news, information, and promotional offers from Southwest all in one sweet email. html[lang="es"] div.footer div.flex-placement > div:nth-child(8) { They will, however, typically deduct $100 from the total Travel Fund amount. Look Up Reservations. Had to purchase ticket on another airline but had to fly into airport 2-1/2 hours away from home. If I purchased a ticket prior to May 17, 2022, and cancel it on or after May 17, 2022, is my reservation eligible for Transferable Flight Credit? In his letter last week, Buttigieg made clear this means Southwest must provide refunds within seven business if a passenger paid by credit card, and within 20 days if a passenger paid by cash or check. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). Editorial Disclaimer: Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. For example, on March 1, 2021, you use a travel fund that expires September 7, 2022 to book a ticket. left: 278px !important; Submit Your Receipts for Additional Expenses. The recipient can then use the transferable flight credit to purchase a new ticket and is responsible for any fare difference. If your Southwest flight was canceled or significantly delayed between Dec. 24, 2022 and Jan. 2, 2023, head to Southwest's dedicated Travel Disruption page and fill out the reservation information from your canceled flight. html[lang="es"] .header-flyout--promo-section .link--text div:nth-of-type(1) { font-size: ; } So sad. Check in. Check out all the benefits that come with each Southwest fare type. You can always try asking. . Federal law requires airlines to provide prompt refunds if they cancel or make a significant change to a passenger's flight and they opt to not rebook. border: 0; The value of each converted travel fund is reduced by $100 and you have 6 months after expiration to do this. There is information in the previous heading. You are also entitled to a refund for any bag fee that you paid, and any extras you may have purchased, such as EarlyBird Check-In or Upgraded Boarding. } Please help. They are not reimbursing for reasonable meals (McDonalds, Dominos, etc.) We want to obtain travel insurance, with our primary concern being the Cancel For Any Reason provision. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. We think this is code for yet another DELAY! #call_to_action_qdnph80bc1i, #call_to_action_oxew9f4k2gj{color:#ffffff;} } In order to be eligible for a travel funds refund, your flight must be cancelled or you must be unable to travel for reasons such as illness or injury. Disclaimer: The responses below are not provided or commissioned by the bank advertiser. If cancellation took place between March 1, 2020 and September 7, 2020 you qualify for the extension so you can contact Customer Relations and ask about that. } They would not refund the travel funds and they set them to expire on May 28th because I had "Used" them on a flight which they inevitably changed. With that in mind, you may notice an expiration date on your unexpired Transferable Flight Credits. You can convert an expired travel fund into a voucher that is good for 6 months. /* Air CheckIn Banner Button Fix */ 2023 Thrifty Traveler. bottom: 200px; Once youve received a confirmation email that your purchase has been refunded, please allow up to two billing cycles for your refund to appear on your credit card statement. Get started here. Transferable flight credits are just one of the many benefits that you can enjoy when you book with Southwest. 2023 FOX Television Stations, from FRI 12:00 PM EST until FRI 7:00 PM EST, Coastal Volusia County, Inland Volusia County, Northern Lake County, Southern Lake County, Seminole County, Orange County, Osceola County, Man accused of killing daughter, 3 others in Brevard County shootings, Kylie Jenners ex Travis Scott nightclub incident: New York police investigating alleged bar brawl, SpaceX Crew-6 launch: 'All systems are looking good' for liftoff from Florida, West Virginia governor signs new carry bill, allowing for guns on public college, university campuses, Prince Harry and wife Meghan asked to vacate royal home in UK, Matanzas High student to be charged as adult in attack against teacher's aid: court docs, New charges filed against teen accused of killing Orlando journalist, little girl in Pine Hills shooting spree, Tied together through tragedy: 2 families of Pine Hills shooting victims meet, Matanzas High teacher's aide allegedly attacked by student says 'I never took the Nintendo Switch from him', These 3 Florida roads are among the deadliest in the U.S., report shows. Still have questions? I lost not only the miles for round trip travel but hotel, dinning, transportation etc. Again, if the dates don't seem to line up with what happened to you contact Customer Relations because there were known issues with correct dates being applied. LUV Vouchers are valid as a form of payment toward future airfare only on Southwest Airlines through Southwest.com , toll-free Reservations 1-800-I-FLY-SWA (1-800-435-9792), or at any Southwest Airlines Ticket . Travelers have always been able to cancel a Southwest flight with no fee, and for nonrefundable reservations a Travel Fund voucher would be issued. External site which may or may not meet accessibility guidelines. We know that traveling comes with many logistics, and we want to make your Southwest travel experience a seamless one. If Southwest cancels your flight, EarlyBird Check-In will be refunded. .swa-footer--copyright-text a:hover{ In reguards to requesting a refund I would recommend you reach out to customer relations at 855-234-4653 or click on the contact us link at the bottom of this page and you can send an email to Southwest and someone will respond to you as soon as possible. white-space: normal; I was 6582 miles short on December 22nd when I completed a RT business flight, over 5 hours late and sitting on the TARMAC for 1 hour. Flight credits unexpired on or created on or after July 28, 2022 do not expire and will show an expiration date until our systems are updated. No, EarlyBird Check-In is non-refundable. /* Air Booking Select - Fare benefit sub-label workaround */ "I want everyone who is dealing with the problems we've been facing, whether you haven't been able to get to where you need to go or youre one of our heroic Employees caught up in a massive effort to stabilize the airline, to know is that we're doing everything we can to return to a normal operation," he said in a video posted Tuesday night to Southwest's website. left: 467px !important; Any Wanna Get Away or Wanna Get Away Plus flight credit will be forfeited. We had to purchase more clothes, food, additional hotel stay, etc. Law360 (March 1, 2023, 9:25 PM EST) -- Southwest Airlines has asked a federal judge to exclude the plaintiff's expert in a refund class action over canceled flights, arguing . padding-top: 5px; Navigate the calendar using PAGE UP and PAGE DOWN to change the month, you can also hold CONTROL and press the ARROW KEYS to change the day. Flight credits or refunds for refundable fares will be issued regardless of cancellation time. No action is required on your part! 2019 height: 1px; You will need the first and last name, email address, and Rapid Rewards Account number of the person you wish to transfer the Transferable Flight Credit to. margin: -1px; People should be prepared with images of receipts for expenses, flight information, and contact information: "We're sorry if you were inconvenienced by a flight cancellation. Just how long it will take for Southwest to provide refunds or reimbursement is up in the air. .compare-fares-secondary--row:nth-of-type(5) .compare-fares-secondary--header-cell .compare-fares-secondary--label-addendum::after { The recipient can then use the flight credit to purchase a new ticket and is responsible for any fare difference. /* Air CheckIn Banner Button Fix */ white-space: normal; Can I receive a reimbursement? Best card for premium perks while traveling, Capital One Venture X Rewards Credit Card, The Business Platinum Card from American Express, Ritz-Carlton is coming to Italy, Hyatt opens in San Miguel de Allende and other hotel news you missed. Didn't Get What You Expected from Southwest? left: 278px !important; Not anymore! See My Account for flight credit expiration dates, if any. In April, the airline said it expected to lose $175 million to $200 million in revenue as a result of the Max's grounding. We were stuck with no ride, no hotel, no food. Until that money actually starts flowing, it's a mystery. Please view our advertising policy page for more information. Traveling for spring break? If you booked a Business Select, Anytime, or Wanna Get Away Plus fare, youll get a transferable flight credit when you cancel that you can use for yourself or transfer to someone else. Teams are working on all of that: processing refunds, proactively reaching out and taking care of Customers who are dealing with costly detours and reroutes, as just a few examples.". Opens new window. } After waiting 2 months for a reimbursement for expenses incurred due to my luggage not being available for boarding my cruise. Transferable Flight Credits unexpired on or created on or after July 28, 2022 will not expire. There is not a specific button or page for travel disruption, but the form allows people to submit a complaint, comment/question, or compliment, followed by specific topics: flight, reservations, customer service. Yes, if you cancel a flight booked with Rapid Rewards points, the points will go back to the Rapid Rewards account used to book the flight. PLEASE NOTE: A verification email will be sent to your address before you can access your trial. Does a Transferable Flight Credit expire? To make application for a refund of any unused air fare, please write Southwest Airlines Refunds Department - 6RF, P.O. Read more about Transferable Flight Credit. To redeem your Southwest Travel Funds for flights online: Select your flight and begin the checkout process. There is information in the previous heading. That is what I did so that I could submit asap. We had to wait for approval for runway. )"; } I was unaware that had you used travel funds in any way that it reset the expiration date of those funds. text-decoration: underline !important; Do Not Sell/Share My Personal Information. } Funds must be applied at time of initial booking by selecting . External site which may or may not meet accessibility guidelines. --TheMiddleSeat 1 Love Reply I travel 95% of the year and 99.9% of my flights have been on Southwest since 2011. Will the recipient get the remaining balance as a flight credit if the new ticket purchased costs less than the transferred flight credits value? That all changed for flights canceled on or after Dec. 3, 2019. Use of the Southwest websites and our Company Information constitutes acceptance of our Terms and Conditions. Other than getting a refund for a canceled flight, travelers in the U.S. aren't guaranteed much. So here I am trying to talk within the community to get some assistance. #FlyoutTrigger_5 > div > div > div.overlay-container--flyout-content > div > div.header-flyout--content-section > div:nth-child(3) > a:hover .link--text b * { WRONG. I have $190.96 worth of travel funds that are set to expire on 5/28/2021. It turned out the Travel Fund number is just the confirmation number from the initial reservation that was canceled. } Who can I transfer my Transferable Flight Credit to? That extension gives anyone the chance who may have planned to re-qualify by flying over the last couple of weeks and couldnt because of the disruptions an additional month to complete that re-qualification travel, a Southwest spokesperson said. Log into your Southwest Rapid Rewards account . See My Account for flight credit expiration dates, if any. Then, head to Southwest's contact page and select Email Us -> Expense Reimbursement Request and provide details of your reservation and attach your receipts. left: 277px !important; For a handicapped passenger in a wheelchair this snafu by SW was a nightmare. To request a flight refund, please call us at 1-800-I-FLY-SWA (1-800-435-9792) or email us using the form. } } width: 273px; Find answers to frequently asked questions here before you jet-set off on your next adventure. They are now facing additional mobility issues because they're traveling with and 80-year-old grandfather and their quadriplegic son. color: #111B40; Refunds - Any change to this itinerary may result in a fare increase. Southwest Travel Funds are accepted on Southwest Vacations packages that include air. Both you and the recipient will receive a confirmation email. A flight credit with an expiration date on or before July 27, 2022, is expired in accordance with its existing expiration date. My flight was December 24th and was canceled. Starting July 1, 2023 (12:00 a.m. CT), for Wanna Get Awayor Wanna Get Away Plus award travel reservations: if you do not cancel your reservation at least 10 minutes before the flights original scheduled departure time, any points used for booking will be forfeited, along with any taxes and fees associated with your award travel reservation. div.footer div.flex-placement b a:hover { position: absolute; Privacy Policy. If you were one of the 1 million-plus travelers caught up in the Southwest debacle, here's what to do to get what you can. .swa-footer--copyright-text a{ In the event that you cancel a reservation with a Wanna Get Away Plus, Anytime, and/or Business Select fare, your Transferable Flight Credit is transferable once. text-decoration:underline; The good news is that Southwest does offer travel funds refunds in certain situations. font: italic normal 11px/1 Arial; But a week later, Southwest still hasn't publicly said how much it will cover: The airline has repeatedly declined to address Thrifty Traveler's questions about what costs it will consider reasonable.. } Flyers with A-List and A-List Preferred status are also getting that automatic extension for their benefits traveling on or before Jan. 31. Opens new window. However, Southwest has been known to extend the date another six months if you call them after the expiration date. Related: How to reprice a flight when the fare decreases. Please see our Privacy Policy. All rights reserved. Learn more aboutflight changes and cancellations. Use of the Southwest websites and our Company Youll see a place to enter the flight credit information just above the credit card and billing information on the payment page. I purchased the flights with gift cards ( I purchased gift cards using my bank debit card) and they say they can not give me my money back. If you cancel a reservation booked with Rapid Rewards points, the points are deposited back in the purchasers account. Offer ends 3/13/2023. color: #111B40; With that in mind, you may notice an expiration date on your unexpired Transferable Flight Credits. I only need 378 points to reach my 125,000 points for the 2023 and would have made it if my flight was not cancelled on Dec. 23. div.footer div.flex-placement a:hover { I havent even received the credit for the cancelled flights. overflow: hidden; )"; The most common cause is that your DNS settings are incorrect. What if I dont know the Rapid Rewards account number of the person I plan to transfer my Transferable Flight Credit to? /* Spanish Homepage footer */ An automated response to travelers who submitted requests told customers to expect a reply in up to 10 days, though it was unclear whether that response would include payment. I need my money back, they cannot get away with this. Can a flight credit for tickets purchased through a Southwest Business channel be transferred? to save on your next trip. . clip: rect(0,0,0,0); Can we all do a class action suit together? Will I get a refund if Southwest cancels my flight? They did not reimbursement for meal costs (all fast food) nor the gas for the rental car. We'll run a soft credit check to find special offers, but it wont affect your credit score. position: absolute; html[lang="es"] div.footer div.flex-placement > div:nth-child(10) { My kids missed Christmas. For travel booked with Rapid Rewards points, If canceled, points will be returned to the Rapid Rewards account holder who booked the ticket. Why dont I see my Transferable Flight Credit in My Account? Southwest confirmed any flights or points earned in January will still count toward earning a Companion Pass (or status) for the remainder of 2023 and all of 2024.