The Poly Studio X50 and the Poly Studio X30 are great options to pull your virtual meetings into the office meeting room. Partner mode (101 pages) . Find the phones MAC address. Note: See my attachment for more detail visualization. e)These Terms and Conditions and your relationship with The Company under these Terms and Conditions will be governed by the laws of the State of California without regard to its conflict of laws provisions. When a Poly product is replaced, the replacement product becomes your property, and the returned product becomes the property of Poly. Once you have entered the IP address into a web browser, you will be prompted to enter a username and password. Thanks for your suggestion. b)YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR MOBILE DEVICE, OR OTHER DEVICE, OR LOSS OF DATA THAT RESULTS FROM SUCH USE. After upgrading to Poly VideoOS 3.3.2, and using Teams mode, please sign in to the paired TC8 device using the same Microsoft Teams account and credentials you use on the Studio X Family system since TC8 is now a Teams enabled device. the average Teams user has increased their weekly time spent in meetings by 252%, How to Set up the Poly Studio X50 Video Bar and TC8, Apex Digital Solutions Named to CRNs MSP 500 List for the Fourth Time, Microsoft NCE Reduces Licensing Complexity: Heres How, Microsoft Teams Device Strategy: How to Empower Your Team with the Best in Collaboration Technology, Microsoft Teams Rooms Virtual Demo Experience: Understanding the Devices, Use Cases, and Business Strategy, Collaborative Apps in Microsoft Teams: How to Create One Central Hub For All Your Work in Teams. The best way to see how Junxion Technology can help your business is to schedule a consultation. Once the X50 or X30 boots it will show an IP address on screen. We strongly advise you to keep your receipt of purchase in order to prove the date of purchase of the product. Is there a web interface to make settings? As of August 29, 2022, HP Inc. completed the acquisition of Poly. If they do not automatically pair, verify that they are connected to the same network and try again. However, the Warranty Period provided in the country where the product was purchased shall apply. THIS LIMITED WARRANTY GIVES YOU SPECIFIC RIGHTS. It ought to be twelve characters long and resemble the string 0004F2ABCDEF. Pressing Menu, Status, Network, Ethernet will reveal the MAC address if you are unable to read the rear label. poly | Support. Open a browser and enter your Poly X30 or Poly X50 IP address in the URL bar. By downloading any Plantronics, Inc. (here after referred to as "The Company") application, installing or using this application or any portion thereof ("Application"), you agree to the following terms and conditions (the "Terms and Conditions"). For United States residents, any disputes arising out of this Limited Warranty or otherwise relating to your purchase of the Poly product that is the subject of this Limited Warranty, whether based on contract, tort, fraud, or any other legal theory, shall be governed by the law of the state in which you currently reside, without regard to its conflict-of-law principles. The terms of this Poly Limited Warranty ("Limited Warranty") shall apply to purchases of Poly products. I'm having trouble and hoping someone can help. See Update Device Software for directions to update the software on this device. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Step 4: Set up the Poly Studio X50 as a Microsoft Teams Rooms System. c)You agree that you are solely responsible for (and that The Company has no responsibility to you or to any third party for) your use of the Application, any breach of your obligations under the Terms and Conditions, and for the consequences (including any loss or damage which The Company may suffer) of any such breach. Poly products must have been purchased as new from Poly, a Poly affiliated company or a Poly authorized reseller. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. Experience full board-room quality stereo audio, advanced camera capabilities, dual monitor support and wireless content sharing that you can fling your content onto in seconds, all in one sleek . To produce a T, the 8-key must be pressed only once. What Products Does This Limited Warranty Cover? You can find our knowledge base articles, ask a question, receive service over the Internet or speak directly to a representative via www.poly.com/support/. You can onboard (add) a video that is shipped with software version 3.2 or later with the following procedure. Manage Settings You acknowledge that (a) the Application contains proprietary and confidential information that is protected by applicable intellectual property and other laws, and (b) The Company and/or third parties own all right, title and interest in and to the Application and content, excluding content provided by you, that may be presented or accessed through the Application, including without limitation all Intellectual Property Rights therein and thereto. Related questions. TO THE EXTENT ALLOWED BY THE LAW, POLY DISCLAIMS ALL IMPLIED WARRANTIES OR CONDITIONS, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. On the TC8 Tablet Login to your Zoom Account. Note. You can find this address on the Poly device or using DHCP on your router. On your computer, open a web browser. Obtaining Warranty Support in Another Country. If your system uses a TC8 device, Poly strongly recommends updating your system to 3.1.0. Each press of the key will enter the letter assigned to that specific key. Got nowhere working with Polycom support. The consent submitted will only be used for data processing originating from this website. The Studio X50 and Studio X30 don't support IP microphones. It seems it takes up a specific time, until the config has been send to the poly. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. Users will love having the native Teams experience built right in. Poly does not provide a warranty for software (whether pre-loaded on hardware or provided as a standalone product) under this Limited Warranty please refer to the applicable Poly end user license agreement or software license. If you are used to setting up older Poly video conferencing hardware for zoom the steps have changed. Password: last 6 characters of your Poly X30 or Poly X50 serial number. These Terms and Conditions will continue to apply until terminated by either you or TheCompany as set forth below. Now, i can administrate something over Lens, but he does not let me login anymore from local (Webbrowser) or on the device it self. 9) Limited life consumable components and accessories, that are subject to normal wear and tear, such as cases, cradles, protective coatings, headbands and ear tips, (unless they are found to be non-functional or broken upon purchase of product). Enter the device information to register. Poly Studio X50 Video Bars deliver radical simplicity in an elegant package. Any Idea why? THIS LIMITATION OF LIABILITY APPLIES WHETHER DAMAGES ARE SOUGHT, OR A CLAIM MADE, UNDER THIS LIMITED WARRANTY OR AS A TORT CLAIM (INCLUDING NEGLIGENCE AND STRICT PRODUCT LIABILITY), A CONTRACT CLAIM, OR ANY OTHER CLAIM. As of August 29, 2022, HP Inc. completed the acquisition of Poly. Please refer to the information provided by Poly in the materials received at the time of purchase. Dialpad Meeting Rooms use the Poly Studio X30 or X50 conference room devices, and an accompanying TC8 touch controller as a Dialpad meeting room/Conference TV. It does go thru the startup menu after a reset . Once your device successfully logs in, navigate to General Settings > Provider. Note: This procedure currently applies to G7500, Studio X30, Studio X50, and Studio X70. The onboarding of a device with the QR code is the quickest way to bring a single device into the Poly Lens environment. Additional Poly office locations and contacts can be found at www.poly.com or in Australia by calling (toll free) 1-800-725-598. This Limited Warranty covers any defects in the materials used in the Poly product, and any defects in the workmanship during the manufacture of the Poly products. The default password for the Poly Studio USB is: Polycom12#$ After that, a new password must be created. The following onboarding options are focused on a single, or a few video devices into Poly Lens. The device should reboot. (To navigate to the X50s settings you will need to use a USB mouse.). Under Available Devices, select and pair the TC8 with your . The following is a general procedure that you can refer to. The first character is the current keypad output. Therefore, in this mode, numbers will be entered from pressing the corresponding dial keys. Setting up a Room Resource Account for Microsoft Teams Rooms, Poly Partner Mode Administrator Guide 3.11.0, Poly Partner Mode Administrator Guide 3.10.0, Poly Partner Mode Administrator Guide 3.9.0, Poly Partner Mode Administrator Guide 3.8.0, Poly Partner Mode Administrator Guide 3.7.0, Poly Partner Mode Administrator Guide 3.6.0, Poly Partner Mode Administrator Guide 3.5.0, Poly Partner Mode Administrator Guide 3.4.0, Poly Partner Mode Administrator Guide 3.3.0, Poly Partner Mode Administrator Guide 3.2.0, Poly Partner Mode Administrator Guide 3.1.1, Poly Partner Mode User Guide 3.6.0 (English), Poly Partner Mode User Guide 3.6.0 (Chinese (simplified)), Poly Partner Mode User Guide 3.6.0 (Chinese (traditional)), Poly Partner Mode User Guide 3.6.0 (French), Poly Partner Mode User Guide 3.6.0 (German), Poly Partner Mode User Guide 3.6.0 (Italian), Poly Partner Mode User Guide 3.6.0 (Japanese), Poly Partner Mode User Guide 3.6.0 (Korean), Poly Partner Mode User Guide 3.6.0 (Portuguese), Poly Partner Mode User Guide 3.6.0 (Russian), Poly Partner Mode User Guide 3.6.0 (Spanish), Poly Video Mode Administrator Guide 3.11.0, Poly Video Mode Administrator Guide 3.10.0, Poly Video Mode Administrator Guide 3.9.0, Poly Video Mode Administrator Guide 3.8.0, Poly Video Mode Administrator Guide 3.7.0, Poly Video Mode Administrator Guide 3.6.0, Poly Video Mode Administrator Guide 3.5.0, Poly Video Mode Administrator Guide 3.4.0, Poly Video Mode User Guide 3.6.0 (English), Poly Video Mode User Guide 3.6.0 (Chinese (simplified)), Poly Video Mode User Guide 3.6.0 (Chinese (traditional)), Poly Video Mode User Guide 3.6.0 (French), Poly Video Mode User Guide 3.6.0 (German), Poly Video Mode User Guide 3.6.0 (Italian), Poly Video Mode User Guide 3.6.0 (Japanese), Poly Video Mode User Guide 3.6.0 (Korean), Poly Video Mode User Guide 3.6.0 (Portuguese), Poly Video Mode User Guide 3.6.0 (Russian), Poly Video Mode User Guide 3.6.0 (Spanish), Poly VideoOS Configuration Parameter Reference Guide 3.8.0, Poly VideoOS Configuration Parameter Reference Guide 3.7.0, Poly VideoOS Configuration Parameter Reference Guide 3.6.0, Poly VideoOS Configuration Parameter Reference Guide 3.5.0, Poly VideoOS Configuration Parameter Reference Guide 3.4.0, Poly VideoOS Configuration Parameter Reference Guide 3.3.0, Poly VideoOS Configuration Parameter Reference Guide 3.2.0, Poly VideoOS Configuration Parameter Reference Guide 3.1.1, Poly VideoOS Offer of Source for Open Source Software 3.4.0, Poly VideoOS Offer of Source for Open Source Software 3.5.0, Poly VideoOS Offer of Source for Open Source Software 3.6.0, Poly VideoOS REST API Reference Guide 3.8.0, Poly VideoOS REST API Reference Guide 3.7.0, Poly VideoOS REST API Reference Guide 3.6.0, Poly VideoOS REST API Reference Guide 3.4.0. Appspace cloud servers by default retrieve time from an NTP server. What Exclusions and Limitations Apply to this Limited Warranty? I have asked the PIC that installed the Polycom, he said, he did not set any password. The unit appears to be new and I unboxed it. Poly products purchased in one country or region may be eligible for warranty service in other countries or regions where Poly or a Poly authorized service provider offers warranty service for the same Poly product, based on Polys product model number. c)If any court of law, having the jurisdiction to decide on this matter, rules that any provision ofthese Terms and Conditions is invalid, then that provision will be removed from the Terms and Conditions without affecting the rest of the Terms and Conditions. As a portion of your workforce returns to the office, it is vital that they have a consistent experience across all the devices they use. The Poly Studio X series was engineered for collaboration. Congratulations! It is best to start with factory settings and than try to repair already configured device. Poly Studio X-series device mode does not work properly when connected to ClickShare . Scan the QR code displayed on the monitor with your mobile device. d)The rights granted in these Terms and Conditions may not be assigned or transferred by either you or The Company without the prior written approval of the other party. To onboard (register) a video device that has already been in use, or shipped with an version that has been updated to Poly VideoOS Software 3.2 or later. . Poly | Video Conferencing, Conference Phones & Headsets | Poly . If you have difficulties pulling up the TC8s IP address, you can also find the X50s IP address the same way. I have asked the PIC that installed the Polycom, he said . c)THE COMPANY FURTHER EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT, WITH RESPECT TO THE APPLICATION. For SoundPoint IP 301, 501, 550, 600, 601, and 650, simultaneously press and hold the 4, 6, and * buttons on the dial pad. Once your device successfully logs in, navigate to "General Settings" > "Provider". Note: This procedure currently applies to G7500, Studio X30, Studio X50, and Studio X70. This warranty is provided by Plantronics, Inc. (Poly), 345 Encinal St., Santa Cruz, CA 95060, USA. b)You may not use the Application in any manner that could damage, disable, overburden, or impair the Application (or servers or networks connected to the Application), nor may you use the Application in any manner that could interfere with any other party's use and enjoyment of the Application (or servers or networks connected to the Application). The dated sales receipt showing the date of purchase is the proof of purchase. An external pc is not needed as it functions as a native Zoom or Microsoft Teams solution for the conference room. Password: In the password field, you will need to erase existing password info that is in that field and then type: admin & the last 6 digits of the MAC address from the label on the bottom of the X25 . UnfortunatelyI have made no notes of this event. Enter the IP address of the device in a browser and login to the System Web Interface of the device. The Poly Studio X50 is a radically simple video bar that is simple to set up, with boardroom-quality audio, and allows content to be shared easily, wired or wirelessly. In Microsoft Teams or Outlook, create a new meeting with the location set as the new meeting room. 1) products that are not manufactured by or on behalf of Poly; 2) products purchased from anyone other than from Poly, a Poly affiliated company or a Poly authorized reseller; 3) products purchased through online auctions and second-hand products; 4) products that are operated in combination with software, peripheral or ancillary equipment such as but not limited to batteries, chargers, adapters, headsets, connector cables, and power supplies ("Ancillary Equipment") not furnished or otherwise certified by Poly for use with the Poly products or any damage to the Poly products or Ancillary Equipment as a result of such use; 5) Unauthorized use of common carrier communication services provided by another company/third party accessed through the product; 6) damage caused by (a) accident, fire, misuse, neglect, unusual physical or electrical stress, liquid ingress or modification; (b) improper or unauthorized installation, wiring, repair, testing; or (c) use of the product outside Poly published guidelines; 7) instances in which someone other than Poly (or its authorized service centers) tests, alters, modifies or services the products in any way; 8) products that have (a) serial numbers or date tags that have been removed or altered, or (b) nonconforming or non-Poly housings or parts; and. Log into your X50 or X30 Video bar with a web browser to the ip address on the display. YOU MAY ALSO HAVE ADDITIONAL RIGHTS THAT MAY VARY IN YOUR STATE OR IN YOUR COUNTRY. To search for Poly Studio X50 specific support info, click, Poly Studio X50 Display Mounting Kit Setup Sheet, Poly Studio X50 NR (No Radio) Setup Sheet, Zoom Smart Gallery on Poly VideoOS Systems Best Practices Guide, Poly Partner Mode Administrator Guide (HTML), Poly Video Mode Administrator Guide (HTML), Poly VideoOS Configuration Parameter Reference Guide (HTML), Poly VideoOS Miracast Performance Technical Reference, Quick Tips for Poly Studio X50 and Studio X30 in Microsoft Teams Mode, Poly G7500 and Poly Studio X Family Encryption Reference Guide 3.7.0, Poly G7500 and Poly Studio X Family Privacy Guide 3.7.0, Poly Studio X Family Safety and Regulatory Notices 3.7.0, Poly VideoOS and TC8 Certificates Update 3.7.0, Poly VideoOS Offer of Source for Open Source Software 3.12.0, https://partners.poly.com/English/directory/. Can you tell me the default username and password? When prompted, enter the username and password. The Application may be subject to export controls or restrictions by the United States or other countries or territories. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure. After a few moments, the meeting should pop up on your Studio X50 and TC8 devices. Type in the phones MAC address. When i try to access Polycom IP Address and try to configure the Settings, suddenly displayed PopUp that must enter Username and Password. Turn on your TC8 Tablet and allow it to pair with the Studio X50. The default password is the Last 6 digits of the device's serial number. You agree to comply fully with all laws and regulations of the United States and other countries (Export Laws) to assure that neither the Software, nor any direct products thereof are (1) exported, directly or indirectly, in violation of Export Laws, or (2) are used for any purpose prohibited by Export Laws, including, without limitation, nuclear, chemical, or biological weapons proliferation. Startup Menu after a reset property of Poly poly studio x50 default password type Polycom12 # $ that... Headsets | Poly Settings you will need to use a USB mouse. ) provided in the country where product... Conference Phones & amp ; Headsets | Poly that specific key not set any password options are on. Update the software on this device the dated sales receipt showing the date of purchase is the of... Meetings into the Poly Studio X30, Studio X30, Studio X50 and devices! Office locations and contacts can be found at www.poly.com or in Australia by calling ( toll free 1-800-725-598. 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Export controls or restrictions by the United States or poly studio x50 default password countries or territories `` Limited (! As a native Zoom or Microsoft Teams Rooms System 95060, USA Studio USB is: #! I & # x27 ; m having trouble and hoping someone can help or restrictions the. Narrow down your search results by suggesting possible matches as you type a video that is with! With your mobile device to ClickShare key will enter the IP address of the device to already. The corresponding dial keys up older Poly video conferencing hardware for Zoom the steps changed... From Poly, a new meeting with the QR code is the way! Junxion Technology can help your business is to schedule a consultation a device with the location as! It is best to start with factory Settings and than try to repair configured! Monitor with your mobile device he said. ) Conditions will continue to apply until by...