Operator Donna Reneau took that call at 4:38am. To know you have helped someone that needed it gives you a great feeling. In fact, the evidence shows that while Operator Reneau spoke rudely to Mrs. Stevens during the call, she actually bumped the call up in the order of importance shortly after receiving it', the department said Friday, reports ABC News. She was later found dead. Reneau had resigned from the department prior to this incident, . Donna Reneau was working her final shift on August 24 with the Fort Smith Police Department when she received a frantic call (listen below) from Debra Stevens, 47, after suddenly finding herself trapped in rising flood waters and fearing for her very life. Reneau could be heard telling the first responders searching for her: 'I'm on the phone with her now and she is legit freaking out. In the interview, Reneau mentioned she was not happy with her relationship with supervisors. (KFSM) New information has been released about a former Fort Smith 911 dispatcher criticized for her interactions with a drowning woman. 5.02am: Responders report they have located the vehicle. While clearing Reneau, the investigation called for an overhaul of how 911 operators are hired and trained, the paper said. Now, herfamily is speaking out, telling Inside Edition they arefurious at the handling of her emergency. An external investigation by an outside agency is also taking place. Donna Reneau of Arkansas was named the Fire Dispatcher of the Year in February 2019. Tragically, there were other factors that kept help from getting to Stevens before she lost her life. 5.04am: Dispatcher advised responders cannot get to the car because of high water moving swiftly. She makes me sick. Stevens had been. The audio of the 911 call was. Phase De La Lune sotrisme, She's under water now.'. An internal investigation concluded that operator Donna Reneau violated policy by being rude during an August call with Debbie Stevens shortly before her death, but she did nothing that would have warranted her termination, according to the Fort Smith Police Department. ", The department received hundreds of phone calls saying Reneau was disrespectful for scolding Stevens as she sobbed and asked for help and for telling her this will teach you next time dont drive in the water., Debra Stevens, 47, pictured left was on her regular newspaper route when a flash flood swept up her car. Absolutely', he said. Reneau was never charged, and on Friday, the Fort Smith Police Department announced that she had been cleared of any wrongdoing after an internal probe, the paper said. All Rights Reserved. She begged for the dispatcher to send help and said she was scared. Reneau could be heard telling Stevens to stop crying and calm down. We also call on Fort Smith, Arkansas city officials to thoroughly investigate the Fort Smith Police Department processes, examine this death case and take criminal action against everyone involved in masking this crime - and also against Donna Reneau whose negligence and condescending behavior ultimately contributed to the death of Debra Stevens. He suggested that perhaps Reneau underestimated the urgency of the call. But even in their deepest grief, the family has a message of forgiveness for Reneau. 'You're not the only one who has been stuck in the water. So calm down'. All the while, Donna Reneau was telling her to "shut up" and that she would not die. Dispatcher Donna Reneau, who was working her last shift because she was quitting, abused the poor woman. "This will teach you next time dont drive in the water, said Donna, among other blistering indictments against the dying woman. Ralph R. Ortega For Dailymail.com Reneau said she realized she should not have said some of the things she did.. When Stevens explained that she hadnt seen the water coming before her car was swept up in it, Reneau made no attempt to mask her disbelief. Baker described Reneau as a good, decent human being who has saved countless lives in the last five years. ABC News reported that Baker said Renau had done nothing criminally wrong.. She told the dispatcher that she could see some people standing on their balcony watching and noted she thought it was 'pretty rude' they weren't helping her. - A former 911 dispatcher in Arkansas was cleared of any wrongdoing in how she handled a call in which she scolded a panicking woman for driving into floodwaters before she drowned. This past August, Forth Smith, Ark., 911 operator Donna Reneau was heavily criticized after audio was released of her scolding 47-year-old Debbie Stevens, who panicked after being trapped . She worked in Fort Smith, Arkansas as a 911 dispatcher. She's a former 911 dispatcher who used to save lives with her calls daily. As Stevens became more frantic, she kept asking how much longer it would take for first responders to get to her because no one was helping her. Luke Kenton For Dailymail.com Reneau said, "The ability to help people in a time of an emergency." Reneau: "This will teach you next time don't drive in the water." Stevens: "Couldn't see it ma'am. Donna is one of the dedicated operators that you would hear on the other end of the phone if you called with a problem in the middle of the night Donna is a professional and dedicated operator that always does an outstanding job. I dont want to die, she repeated. Next time don't drive in the water." 5.16am: Rescue boat arrives and is launched. 5.04am: Dispatcher advised responders cannot get to the car because of high water moving swiftly. Baker also told reporters that the night Stevens drowned was actually the last night Reneau was scheduled to work as a dispatcher because she had quit. 4.54am: Police/fire report difficulty locating vehicle. But even in their deepest grief, the family has a message of forgiveness for Reneau. King World Productions Inc. 2023 Inside Edition Inc. and CBS interactive Inc., Paramount companies. It is not clear if Stevens' 911 call was the last one she took. Stevens said the floodwaters had picked up the SUV up and the vehicle was starting to move. No criminal investigation will happen. She's a former 911 dispatcher who used to save lives with her calls daily. FORT SMITH, Ark. His parents should be apologizing for foisting a criminal like him upon American society. Saudi Arabia sentences five to death for Jamal Khashoggi k King Charles to evict Harry and Meghan from Frogmore Cottage and give to Andrew, 'Elvis' star Austin Butler was rushed to ER after 'body just started shutting down', Woke Chicago Mayor Lori Lightfoot loses re-election bid as city battles crime epidemic, Ed Sheerans wife, Cherry Seaborn, was diagnosed with tumor during pregnancy, Meghan Markle, Prince Harry have first night out since bombshell Spare released, Jordyn Woods supports Selena Gomez amid singers feud with Kylie Jenner, Hailey Bieber, Heroic bus driver saves student from passing car, Savannah Guthrie Rushed Out Of Today After Testing Positive For COVID-19 During Live Broadcast, Meghan Markle, Prince Harry have first night out since bombshell 'Spare' released. DONNA RENEAU. Stevens becomes increasingly distraught as the call progresses and the operator at one point responds by telling Stevens, "This will teach you, next time don't drive in the water. Who is Donna Reneau? The call was placed on the operator's very last shift on the job, but officials say that after what happened they are working to better train their operators. She was also heard in the call telling Stevens to "shut up.". En'Joy" donna reneau dispatcher apology The recording (edited to remove sensitive content) was released by the Fort Smith Police Department in an effort to remain as transparent as possible regarding events that transpired during Stevens failed rescue. 06:54 GMT 23 Dec 2019 Fort Smith Police chief Danny Baker issued a statement, saying, "I am heartbroken for this tragic loss of life and my prayers are with Debras family and friends. This advertisement has not loaded yet, but your article continues below. We are looking at what we can do to increase training for our dispatchers, swift water rescues, and other things.. A 911 dispatcher who told a desperate woman to "shut up" moments before she drowned in flooded SUV won't face charges. Stevens, 47, drowned as she. Once Stevens called 911 after she got stuck in her car, she was met with an unsympathetic dispatcher who scolded her multiple times even in her final moments of life. Since Reneau no longer works for the. Debra Stevens, 47, had been delivering newspapers in the early hours of August 24 in Fort Smith, Arkansas, when she accidentally drove into rising flood waters that swept her SUV off the road. Dispatcher begins gathering information. Reneau had worked for the Fort Smith Police Department for five years, serving as a certified trainer for new employees, and was named fire dispatcher of the year in February, according to. The dispatcher hung up. 5 Debra's last moments were captured in a chilling 22-minute phone call Credit: Facebook The family of a woman who drowned while . I know the water level is high but you freaking out is doing nothing but losing your oxygen so calm down', Reneau said in the audio. Forget turnipsnow eat SQUIRREL! Reneau joined the police's Communications Center in 2013 and went on to train new hires, according to a police department post spotlighting the staffer last year as an "essential member of the . jorge ghosn wikipdia; rver que sa belle soeur est enceinte; era immobilier olho The water just didn't appear', Reneau said. Police have called the dispatcher, Donna Reneau, "callous and uncaring," reported USA Today.. Stevens called at around 4:30 a.m. and said that she was in an emergency situation. The call was answered by Donna Reneau, who was working her final shift as a Fort Smith Police Department dispatcher, after having resigned from her job two weeks before. , updated Stevens, 47, drowned as she begged Reneau to send someone to rescue her. She worked in Fort Smith, Arkansas as a 911 dispatcher. 11 Strict Rules That Elon Musk Makes His Girlfriends & Wives Follow, Justin Bieber Suspected As The Father Of Kourtney Kardashian's Son Reign (Instead Of Scott Disick), Why Kate Moss Was 'Scared' & 'Couldn't Get Out Of Bed For Weeks' After Working With Mark Wahlberg. Reneau responded. Inside Edition attended Stevens' memorial service, which ended up being held in tandem with Stevens' mother's she died just three weeks after her daughter. Girl, 2, looks star-struck as she presents Kate with a gift of Daffodils for St David's Mike Tindall's latest money-making scheme! Her emergency call appeared to annoy 911 dispatcher Donna Reneau, who decided to lecture Stevens. The call ends with Stevens screaming that she couldn't breathe as the water drowned her. This job comes with stress and can be very busy at times, but working with the people I do makes it worth it'. "This will teach you next time don't drive in the water," Reneau said. He said the police department would be investigating its policies into responses and their dispatch center in the wake of Stevens' death. Huge fire rips through historic church in north London: Around 80 firefighters are scrambled to tackle blaze Getting Pfizer's Covid booster and flu vaccine on the same day may raise the risk of a STROKE, FDA says. They're not going to get themselves in danger just because you put yourself in danger'. A date has not been set for a memorial service for Stevens. When do the clocks change in 2023? When asked why she was leaving her position at the police department, Reneau said she wanted to return to school. Reneau was once billed by superiors as a 'dedicated operator' who 'always does an outstanding job', as part of a glowing Facebook post during National Telecommunicator's Week in April 2018. Please sign this petition so that we can get Donna Reneau prosecuted for her crimes and bring some peace and closure to the family of Debra Stevens. The. She said she felt like those that worked the third shift never saw a supervisor, and when people on her shift attempted to call a supervisor, they did not answer. Debbie Stevens (left) drowned on Aug. 24 while being scolded by 911 dispatcher Donna Reneau. Fort Smith dispatcher Donna Reneau sparked outrage in August after audio was released of her callous response to Debbie Stevens, 47, who was trapped in her car by floodwaters that eventually. 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I dont want to die, Stevens tells the operator, identified as Donna Reneau, in the released call. 5.16am: Rescue boat arrives and is launched. An officer had donned a life vest and was ready to go into the water with a rope tied to him because the speed and volume of water was too much. 'Am I not on the phone with you trying to get you some help?' We call on Fort Smith Police Department and Fort Smith city officials to investigate and prosecute Donna Reneau for these crimes that led to this woman's death in failing to do her job. She's an experienced generalist with a passion for lifestyle, geek news, pop culture, and true crime. She begged for the dispatcher to send help and said she was scared. Reneau submitted her resignation before the incident happened and August 24th was her last day on . Baker said Thursday that Donna Reneau was working her final shift Aug. 24, when Debra Stevens died. Bettering work conditions 'It's a tragic thing, I understand that. 'Probably having another dispatcher in there at that time would have been helpful but remember we're talking at 4.30 in the morning so getting folks down there to assist with dispatch would have been difficult', Baker said. 'They had an incredible amount of difficulty getting to the car because of the flood conditions. I dont think it would have risen to the level of terminating someone. 4.58am: Responders on scene advise all others to take alternate routes to the scene as main roads are blocked by water. The public obviously wasn't happy with the police department afterthe news of what Reneau said on the phone to Stevenshadmade its way into the light. That's because 911 is usually only a number we dial when there is an actual emergency, and when we're in the thick of dealing with a life-threatening crisis, very often our best social graces go out the window. "She was brokenhearted.". The manner that she spoke during this conversation would have probably been addressed, but it would have been more a rudeness quality-type service complaint. It goes on to reveal that Reneau became a certified Communications Training Officer at the beginning of 2018 and was responsible for training new hires at the department. 4.45am: Police unit is dispatched to the scene after clearing previous call. When authorities finally located Stevens' car, they pulled her body from the vehicle and tried to perform CPR. Fort Smith Police Chief Danny Baker revealed Thursday that Donna Reneau (pictured) was working her final shift on August 24 when she received a frantic call from Debra Stevens, 47, having given in her notice two weeks earlier, Reneau, who had resigned and was working her final shift as a Fort Smith Police Department dispatcher, was the person to answer Stevens' (pictured) call at 4.38am, Reneau, who worked at the Fort Smith PD for nearly six years, was billed by superiors as a dedicated operator who always does an outstanding job, as part of a glowing Facebook post during National Telecommunicators Week in April 2018. We are no longer accepting comments on this article. Reneau can be heard telling Stevens, "this will teach you next time don't drive in the waterhow you didn't see it, you had to go right over it." I dont know these people, but I do know evil when I hear it, one user commented. A 911 dispatcher in Arkansas who was recorded berating a woman as she drowned in August was cleared of all wrongdoing in a recently-completed internal review. Marshals Service involved in fatal shooting in Southeast DC, Porsche carjacked at gunpoint in Dupont Circle: DC Police. Donna Reneau, who was working her last shift after previously resigning, answered Stevens call for help and at times she can be heard yelling at her before she drowns. She makes me sick. So now he is demanding an apology. To leave an online tribute, visitwww.edwardsfuneralhome.com. Diskretiseringsfel kan vanligtvis minskas genom att anvnda ett mer fint frdelat gitter, med en kad b Reneau was on her last day as a 911 operator when the call was made, having turned in her notice two weeks earlier. Unable to get out of her car, Stevens made two frantic phone calls: One to her mother-in-law who was also out delivering newspapers and then to 911 to beg for help. The horrific 911 audio has revealed Donna Reneau lecturing the distraught woman who feared for her life after driving into flood waters and telling her to 'shut up' in the moments before she drowned. "I do forgive her, even though it's hard," said Rebeca. They had an incredible amount of difficulty getting to the car because of the flood conditions. I CANT BREATHE!, Debbie Stevens, 47, was on her paper route when a flash flood swamped her car. Bodycam video released by the Fort Smith Police Department shows first responders searching for Stevens' car when she called 911 to say she was trapped in flood waters, Stevens repeatedly told the dispatcher that she was going to die because the water was rising up past her chest and had engulfed the inside of her SUV. Dispatcher begins gathering information. 11 Strict Rules That Elon Musk Makes His Girlfriends & Wives Follow, Justin Bieber Suspected As The Father Of Kourtney Kardashian's Son Reign (Instead Of Scott Disick), Why Kate Moss Was 'Scared' & 'Couldn't Get Out Of Bed For Weeks' After Working With Mark Wahlberg. 4.58am: Responders on scene advise all others to take alternate routes to the scene as main roads are blocked by water. 'You're not going to die. Police Chief Danny Baker at the time said he could completely understand the 'disgust and concern' people have had over the interaction between the dispatcher and Stevens. All Rights Reserved. Every police officer on duty is busy on other calls. FORT SMITH, Ark. It goes on to reveal that Reneau became a certified Communications Training Officer at the beginning of 2018 and was responsible for training new hires at the department. Video related to donna reneau: 5 fast facts you need to know, 911 dispatcher under fire for chastising woman who later died drowning in flash flood, Debra Stevens SUV was caught in a flash flood when she called 911. Even in the edited version of the call, the 911 dispatcher who has been identified as Donna Reneau is noticeably condescending and irate. At one point, Stevens even apologized for 'being rude' to the dispatcher due to her constant pleas for help. Do you really care about your brand-new phone? Reneau asked, Youre over there crying for your life. Then, when Stevens says that she is afraid that her car will explode because she sees smoke, Reneau responds, How? Debbie Stevens was told by a 911 operator to "shut up" as she pleaded for help. ", "Well this will teach you, next time don't drive in the water," Reneau responds. Unfortunately, the final call of her career is what she will be remembered for, and how she treated a drowning woman in her final moments could haunt her for the rest of her life. Reneau had turned in her. So calm down.'. But that's where the dime stops:We cant investigate someone who no longer works here. Reneau's actions are now being investigated by the Fort Smith PD. Every police officer on duty is busy on other calls. Her actions should make everyone sick. Fort Smith interim Police Chief Danny Baker said Thursday that Donna Reneau was working her final shift Aug. 24 when Debra Stevens died. This job comes with stress and can be very busy at times, but working with the people I do makes it worth it.. She couldve been deemed to have broken human resource standards if shed still been an employee but nothing to merit a measure of discipline as strict as termination, Pitts wrote. When the team did arrive to save her, the flooding delayed their attempts to get to her:When first responders were finally able to reach Mrs. Stevens and extract her from the vehicle, she had tragically succumbed to drowning., Wait. did this guy Danny Baker just say that #Donnareneau has had to endure things as a dispatcher that no one should have to? Im sorry maam, I didnt see it, she said. Stevens eventually drowned. She says the vehicle is now moving in the water'. She was still genuine and sincere and kind and lovingand respectful.". She complained that third-shift dispatchers, such as her, didnt have a supervisor on duty and they had to take care of themselves. Responders begin trying to get to vehicle, donning life vests and ropes. We call on Fort Smith Police Department and Fort Smith city officials to investigate and prosecute Donna Reneau for these crimes that led to this woman's death in failing to do her job. You had to go right over it, she said. . When you call 911, you aren't often worried about being Miss Manners. She hasn't been charged with any crime. Baker acknowledged Reneau would have faced disciplinary action if she still worked with the department but said he couldn't see anything that would have been cause for termination or a criminal investigation. That's because 911 is usually only a number we dial when there is an actual emergency, and when we're in the thick of dealing with a life-threatening crisis, very often our best social graces go out the window. The face of #EVIL #donnareneau. She also stated that she liked the family-oriented atmosphere. Fort Smith dispatcher Donna Reneau sparked outrage in August after audio was released of her callous response to Debbie Stevens, 47, who was trapped in her car by floodwaters that eventually. (KFSM) New information has been released about a former Fort Smith 911 dispatcher criticized for her interactions with a drowning woman. Unable to get out of her car, Stevens made two frantic phone calls: One to her mother-in-law who was also out delivering newspapers and then to 911 to beg for help. Fort Smith dispatcher Donna Reneau sparked outrage in August after audio was released of her callous response to Debbie Stevens, 47, who was trapped in her car by floodwaters that eventually killed her. Ralph R. Ortega For Dailymail.com Stevens had been delivering newspapers in the early hours in Fort Smith when she accidentally drove into rising flood waters that swept her SUV off the road. The call happened on Reneau's final shift. Emergency dispatcher Donna Reneau told caller Debbie Stevens to "shut up" as Stevens was drowning. Police said the 911 operator had dispatched Fort Smith Fire and Police units to help Stevens but it made it difficult because she couldn't describe her exact location. Tue, Jan 24, 2023 LOGIN Subscribe for $1 She told Baker and Solis she was accepted into the cardiovascular Technology program at Arkansas Tech University. "She called her for help and that's the only reason she called her, was for help," Stevens' mother-in-law, Diane Primm-Smith, told Inside Edition. But Reneau's handling of the dying woman's call has opened a . The review concluded that she had done her jobas required. Donna Reneau had resigned and was working her final shift when she took a frantic 22-minute call from Debra Stevens' minutes before she died. A woman in Arkansas drowned in floodwaters shortly after getting on the phone with an emergency dispatcher who scolded her for driving during the storm. 'You're not the only one who has been stuck in the water. When Stevens said she needed to vomit, Reneau hit back saying: 'Well you're in water, you can throw up it's not going to matter'. 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