Any forward-looking statements speak only as of the date hereof or as of the dates indicated in the statement. Frankfurt am Main, Hesse, Germany. Phoenix, AZ 85034 A majority of American Airlines flights were with regional carriers between October 2015 and the end of 2021, according to Cirium's data. Complete the online Customer Relations form. Each of these individuals will report to me. Already, American, which owns 24 of the troubled Max aircraft, with 76 more on order seven of which were initially due to be delivered in the second quarter has had to cancel around 115 daily flights, andone entire route in order to cover key routes with older planes. Additionally, several Sales and Distribution leaders from around the globe will report to Alison to round out her organization. We are honored to work for our people, customers and shareholders, and know that we only win when we operate as one team.. Kerr will also continue oversight of American Eagle operations, the regional network responsible for approximately half of Americans departures. Customer Relations Career. He earned a Bachelor of Science in aeronautical engineering and a Master of Business Administration in finance from the University of Michigan, where he was a catcher for the Wolverine baseball team. Steve Johnson is Executive Vice President and strategic advisor to the CEO, the leadership team, and the board of directors. Priya Aiyar is Senior Vice President, Corporate Affairs and Chief Legal Officer. Kurt will be joined by Bridget Blaise-Shamai, VP of Loyalty, who has also decided to leave American later this year, and has agreed to work with Kurt on these projects. Chief Legal Officer . Most companies are top heavy and with each high level exec comes more bloat in terms of supporting admin people. Earlier in her career, she held other senior legal roles within the federal government and was a partner at Kellogg, Huber, Hansen, Todd, Evans & Figel PLLC. Our airport operational leaders will report to Jim Butler: Joe Taney, SVP of DFW Hub Operations; Juan Carlos (J.C.) Liscano, VP of MIA Hub Operations; Ralph Lopez, VP of CLT Hub Operations; Jim Moses, VP of PHL Hub, JFK, LGA and BOS Operations; Donna Paladini, VP of Field, DCA, LAX and PHX Operations; and Franco Tedeschi, VP of ORD Hub Operations. American Airlines Customer Relations4000 E. Sky Harbor Blvd.Phoenix, AZ 85034. , Opens another site in a new window that may not meet accessibility guidelines. View Alice Curry's email address: cxxxxe@lifeatmatch.com & phone: +1-xxx-xxx-1567's profile as Vice President of Member Services at Match, located in Dallas, Texas. Loyalty reporting up to revenue is not good news. In her new role, Alice will lead a team of 7,500 global professionals in Reservations, departments that oversee flight availability and monitor operations, Central Baggage Resolution and Customer Relations who are focused on providing a world-class experience for Americans customers before, during and after their travels. A more coordinated effort between Network Planning, Revenue Management and the AAdvantage program will be enhanced by this new structure. Seymours aviation career began at the airline in 1999. Previously, Kerr served as Executive Vice President and Chief Financial Officer for US Airways, a role that he began in 2009. Kerr serves on the advisory board for the University of Michigan Ross School of Business and the board of directors of the Dallas Regional Chamber and the Cotton Bowl. Shares of American Airlines Group Inc. trade on Nasdaq under the ticker symbol AAL and the company's stock is included in the S&P 500. Cautionary Statement Regarding Forward-Looking Statements and InformationCertain of the statements contained in this report should be considered forward-looking statements within the meaning of the Securities Act, the Exchange Act and the Private Securities Litigation Reform Act of 1995. If you need help with any problem,please contact us through this form. Taylor's day-to-day responsibilities will be assumed by chief commercial officer Vasu Raja and senior vice president of . Derek Kerr is Vice Chair, Chief Financial Officer and President, American Eagle. FORT WORTH, Texas American Airlines Group Inc. (NASDAQ: AAL) today announced the senior leadership team that will report to Robert Isom when he becomes CEO on March 31, 2022. Salaries posted anonymously by American Airlines employees. Southwest Airlines names Jim Ruppel as Vice President of Customer Relations and Rapid Rewards. Editorial Note: The opinions, analyses, and evaluations here are mine and not provided by any bank including (but not limited to) American Express, Chase, Citibank, US Bank, Barclays or any other company. She has since held numerous positions in Marketing, aa.com, Distribution and Inflight Dining. Following her departure, the airline will realign its operational and commercial teams at the corporate level, organizing four business pillars Operations, Network, Revenue, and Customer each led by a senior vice president reporting to the airline's president, Robert Isom. Sally is from Northern Virginia and attended Christopher Newport University in Newport News. Previously, she was Senior Vice President and General Counsel for American, a position she held since September 2019. He is also a member of the Knight Commission on Intercollegiate Athletics and the Knight Commission Task Force on Racial Equality. Risk Factors), and other risks and uncertainties listed from time to time in the Companys other filings with the Securities and Exchange Commission. Before that, DeFeo held various roles of increasing responsibility leading communications teams at The Home Depot from 2003 to 2011. Titanic, hmm, I am thinking the Hindenburg, but the idea is the same. Find contacts: direct phone number, email address, work experience. Alice Curry, Vice President of Customer Care. 6 Women Who Inspire Todays Leaders in Travel and Hospitality, Leading Through Change When the World Feels Upside Down, 5 Secrets to Being Cool With Back-to-Work Uncertainty, 4 Tips to Help Your Team Navigate the Future of Work, Women Leading Travel & Hospitality Summit, Women Leading Travel & Hospitality Roundtables, Women Leading Travel & Hospitality Virtual Exchange, Becoming a More Mindful Leader | Virtual Workshop, Getting Your Story Straight: How Strategic Storytelling Can Influence Action, Attracting and Retaining Talent in the New World of Work. Location Dallas, TX, USA Work Chief Customer Officer @ American Airlines SVP Global Sales and Distribution @ American Airlines Global Senior Vice President - Sales @ Starwood Hotels & Resorts Worldwide, Inc. see more Education Victoria University He previously served as executive vice president of strategic planning at Dish Network Corp., a broadcast satellite service provider, from December 2015 to January 2018. . In this role she will continue to lead Americans Legal Affairs team and legal strategies for the airline. In 2013, he was named one of the Top 50 Executives under 50 by Diversity MBA Magazine. The changes come as the airline has faced increasing pressure from shareholders and passengers to make changes, following a summer of poor operational performance. Read more: An airline pilot reveals the meanings of 23 code words passengers don't understand. Vrbo took my $1,270! Kristin Colvile is Vice President - Reservation Sales & Customer Care, Field Operations. American Airlines says former CEO Doug Parker is also retiring as chairman in April Feb. 11, 2023, 1:47 PM ET (AP) Plane being towed at LA airport collides with shuttle bus Federal officials are investigating a collision between a shuttle bus and a jet being towed at Los Angeles International Airport Beginning Oct. 1, 1999 members of Southwest's frequent flyer program can earn credit for hotel stays at Hilton and Marriott International, Inc. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Here's a link to our Advertiser Disclosure. He finished his active service in 1991 as the Operations Officer for the U.S. Army Parachute Team Golden Knights. Seymour is an executive sponsor for Americans Veteran & Military Employee Business Resource Group, an employee-led organization that supports veterans, current military service members and their families. "They're the difference between just a flight and an experience. de . Box 619616 Dallas/Fort Worth Airport, TX 75261-9616. investor.relations@aa.com (682) 278-0999 Global Business and Financial News, Stock Quotes, and Market Data and Analysis. And they all embrace and live our purpose of caring for people on lifes journey. Steve Johnson is Executive Vice President and strategic advisor to the CEO, the leadership team, and the board of directors. Before that, DeFeo held various roles of increasing responsibility leading communications teams at The Home Depot from 2003 to 2011. Derek Kerr. Our help is free. In these roles, she served as each businesss chief human resources officer with responsibility for all aspects of human resources, including recruiting, organizational design, training and development, diversity and inclusion, and employee relations. Kurt Stache, senior vice president of loyalty and marketing, will take on passenger experience management, which Philiopovich previously handled. Youll also connect with other readers who want to make the world a better place. She succeeds JonCarlo Gulbranson, who was previously named Vice President of Operations and Crew Performance. Flight Attendant Trainee Greek and English Bilingual. With over 25 years of travel industry and contact center experience, Trueloves leadership skills are well seasoned to develop and execute new strategies, leveraging technologies, process engineering, and an amazing talent pool of team members to garner positive customer experience and business results. Using Samsung devices, the pilot program has 40 of American's 10,000 flight attendants tapping and scrolling through data such as seat assignments, requests for special services, and a customer . "The changes we're announcing today will help build on that momentum and ensure we're operating better than ever by increasing coordination across all operations functions," Isom said. Rick Elieson, who took over from Bridget Blaise-Shamai in the huge American Airlines pandemic leadership shuffle, announced his departure has fall. Steve collaborates and provides counsel on Americans strategy development and strategic positioning; economics and competition issues; corporate governance, corporate purpose and ESG; policy development and external affairs; partnerships, alliances, deals and deal making; and labor strategy. Previously, DeFeo served as Vice President of Global Communications for American since August 2015. Truelove describes herself as an organizational leader and influencer who develops and executes collaborative, complex strategies consistently resulting in high performance globally, across end-to-end customer experience support services. These new early out options, coupled with the reality of becoming a smaller airline on the backside of this pandemic, will change the way we do business. The Alliances team will report to Vasu, as well. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. AA.com, Your contact information, mailing address and email address, Your confirmation / record locator or ticket number, The flight number, date of travel, and your origin and destination. Joint ventures and equity stakes have become more important to airlines as they expand because foreign ownership rules prevent carriers from buying foreign airlines outright. Heres how to spot it, Expert advice for booking the best hotel and finding the lowest rate, Here it is: The complete guide to holiday travel, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now. The airline's current senior vice president of customer experience, Kerry Philipovitch, will retire at the end of the year, according to a spokesperson for the airline. International stations will fold into the leadership teams of several VPs: Franco in ORD will assume leadership over Asia and Europe; J.C. in MIA will lead Caribbean and Latin America; and Donna will lead Canada. Salary information comes from 8 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Feb. 2022-Heute1 Jahr 2 Monate. Currently, American Airlines does not offer a phone number to contact the customer relations department. Jessica Tyler Vice President-Operations Innovation & Delivery Earl Barnes Managing Director-Customer Technology Stephen L. Johnson Executive Vice President Vasu Raja Chief Commercial. Risk Factors), and other risks and uncertainties listed from time to time in the Companys other filings with the Securities and Exchange Commission. Derek Kerr is Vice Chair, Chief Financial Officer and President, American Eagle. American Airlines Names Alice Curry Vice President of CustomerCare. In addition, the following individuals will be joining American's senior leadership team: Executive Vice President and Chief Financial Officer. Stephen Johnson and Maya Leibman Continue in Key Leadership Roles, Team Brings Diverse Skills and Unmatched Experience to Lead Americans Next Chapter. The AAdvantage program has been without a Vice President for several months. Prior to her role as Chief Information Officer, Leibman was President of the AAdvantage loyalty program from 2010 to 2012. Americans operational performance has been at the bottom of the industry under his watch. American saw a summer of disappointing performance, which left both passengers and shareholders spanning from nervous to enraged. These forward-looking statements are based on the Companys current objectives, beliefs and expectations, and they are subject to significant risks and uncertainties that may cause actual results and financial position and timing of certain events to differ materially from the information in the forward-looking statements. Howard previously served as Executive Vice President & General Manager of U.S. Consumer Marketing and Global Premium Services. Steve Johnsonwill undertake a new strategic advisory role focused on strategy development, economics and competition issues, corporate governance and ESG, and corporate development. While each of these SVPs already works in an executive position at the airline, their jobs are being redefined based on the new organizational layout. Should Bidens Pick To Head The FAA Be Confirmed? From 2003 until 2009, he was a partner at Indigo Partners LLC, a private equity firm specializing in investments in the airline industry. Prior to joining Walmart in its Legal Department, Brown practiced as an attorney specializing in the area of employment law and administrative regulations with Bashen Consulting, Wickliff & Hall, P.C. Plus, we have insightful letters, insider tips, and more. David will continue to lead Technical Operations, Airport Operations, the Integrated Operations Center (IOC), Flight and Safety and will add the Flight Service team to his group. Ryan Green. FORT WORTH, Texas American Airlines announced today that Alice Curry has been promoted to Vice President of Customer Care. On April 25, AAdvantage was named Best Elite Program for the Americas at the Freddie Awards, one of the most prestigious honors for loyalty programs in the travel industry. Phoenix, AZ 85034. Sign up for notifications from Insider! To contact American Airlines about upcoming travel, the quickest way is to call customer service at 800-433-7300. Vasus direct reports will be Rick Elieson, VP of Loyalty; Jim Fox, VP of Revenue Management; and Brian Znotins, VP of Network Planning. Banner advertising, in contrast, is paid for by advertisers (we do not directly control the banner advertising on this blog). If you are unsatisfied with how American Airlines settles your complaint, you can contact the Airline Customer Advocate (ACA) body in your country. American Airlines is the world's largest airline after a 2012 merger with US Airways. Negotiations resumed last month. Average salaries for American Airlines Managing Director: $180,302. These forward-looking statements are based on the Companys current objectives, beliefs and expectations, and they are subject to significant risks and uncertainties that may cause actual results and financial position and timing of certain events to differ materially from the information in the forward-looking statements. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. There are mice in my vacation rental! The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Before that, she held a variety of positions during her time at Walmart from 2002 to 2014, including Chief Diversity Officer and culminating in the position of Senior Vice President of Human Resources. If you send us a letter, keep in mind it may take longer for us to receive it through the mail and our response may be delayed. The Investor Relations website contains information about United Airlines Holdings, Inc.'s business for stockholders, potential investors, and financial analysts. Kristin reports to Richard Cox, Senior Vice. Nate Gatten is Senior Vice President, Corporate Affairs and Chief Government Affairs Officer. Glen Hauenstein is President of Delta Air Lines, a position he assumed May 2, 2016. Maya Leibman is Executive Vice President and Chief Information Officer, a position she has held since November 2015. Hey American Airlines, wheres my ticket refund? But why cant I get a refund? The Company does not assume any obligation to publicly update or supplement any forward-looking statement to reflect actual results, changes in assumptions or changes in other factors affecting these forward-looking statements other than as required by law. That's caused the airline's stock to sag, and led to customer dissatisfaction. This site is for entertainment purpose only. He began his undergraduate education at the University of Washington and earned a Bachelor of Arts in economics from California State University, Sacramento. Additionally, there may be other factors of which the Company is not currently aware that may affect matters discussed in the forward-looking statements and may also cause actual results to differ materially from those discussed. Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Now it wont refund my $3,606. Prior to this new role, Truelove was head of global fan experience at Fanatics, Inc. Before that she was vice president of customer experience at Orbitz. We are honored to work for our people, customers and shareholders, and know that we only win when we operate as one team..