2023 Partnership for Public Service. The rankings and accompanying data provide a means of holding federal leaders accountable for the . Examining difference in perception of the value of stewardship of public trust based on race or ethnicity, as well as additional social identities. Enjoy food, drinks and live music while networking. (202) 775-9111. Recognize when AI is not the answer. Considering questions such as how will frontline employees interpret model outputs and what are the privacy implications of using this system will help technical and non-technical leaders find concrete points of collaboration and ensure the AI tool is well-integrated into the broader system. Particularly when certain constituent characteristics are underrepresented in data or form a small portion of a services customer base, public service leaders should ensure that the data underpinning AI tools accounts for everyone who might interact with a service. 6. The Partnership for Public Service is committed to building a culture of inclusion in which a diverse workforce has equitable opportunities to contribute, succeed and grow. Theinformationalsoprovideshistorical comparisons to the previous administrationandillustrations of thedatathat revealkey confirmation and nomination trends. While not quite statistically significant, women of diverse racial and ethnic backgrounds were identified as warm the most in our sample. Do you offer makeup sessions? . How do we help you find a job in government? We offer key insights, data and legislative recommendations to help Congress improve the operations and management of the executive branch, support and strengthen the federal civil service, and become more responsive tothe diverse needs of our nation. The data used in, and outputs of, artificial intelligence models related to public service delivery should be representative of the eligible constituents of a particular public service. 29. Instead, governments can demonstrate transparency by developing and adhering to a set of publicly available criteria that an AI tool must fulfill before it can be used for service delivery. Indeed, a 2017 literature review that examined public leadership research demonstrated that only a handful of studies since the mid-2000s have focused on intersectional data. Schmader, Toni. Launched in 2016, the political appointee trackerhas been followingroughly800 ofthe 1,200political appointedpositions that require Senate confirmation,including Cabinet secretaries, chief financial officers, general counselsandambassadors. The experts we interviewed highlighted key recommendations for how technical and non-technical leaders can productively collaborate to ensure responsible AI use: Focus on the problem and intended outcomes. (2021). White women were identified as hardworking the most in our sample. Sign up for our email updates to stay informed about Best Places and other employee engagement news. Journal of Applied Psychology 95.5 (2010): 902. 600 14th Street NW Retrieved from bit.ly/3FIe9NZ. Partnership for Public Service. 16. For more than 20 years, we have helped make this . Our findingsand others from this assessment toolcan help shape and inform organizational performance and public policy. Similarly, we found significant differences in the top adjectives used to describe the federal leaders in our sample based on race and gender. 1. Like other research, our analysis supports the need to not just focus on gender when seeking to understand this experience, but to also explore how other social identitiesespecially raceinfluence the social perception of women leaders in government.2. .table thead th {background-color:#f1f1f1;color:#222;} Table 1. We believe that our future and our democracy depend on our ability to solve big problemsand that we need an effective federal government to do so. Select recommendations on Diversity, Equity, Inclusion and Accessibility (DEIA): Women are underrepresented in federal leadership positions, making up just 27.3% of the U.S. Congress in 2021, Roadmap for Renewing our Federal Government, Best Places to Work in the Federal Government, Public Service Leadership 360 assessment tool, high levels of public mistrust in the federal government, Best Places to Work in the Federal Government rankings, onlinelibrary.wiley.com/doi/epdf/10.1111/j.1540-6210.2009.01985.x, igeps.org/2021/12/06/inclusion-intent-or-impact/, ourpublicservice.org/blog/a-revealing-look-at-racial-diversity-in-the-federal-government/, onlinelibrary.wiley.com/doi/abs/10.1111/puar.13463, journals.sagepub.com/doi/full/10.1177/0892020618791006, www.berkeleycitycollege.edu/slo/files/2021/05/Crenshaw-Mapping-the-Margins-Intersectionality-and-Vioence-against-WOC.pdf, www.regent.edu/acad/global/publications/ijls/new/vol3iss2/IJLS_V3Is2_Richardson_Loubier.pdf, www.researchgate.net/profile/Kathryn-Henne/publication/327459819_Gender_and_Race_Intersectionality_Theory_of/links/5d063a38458515b055d5bd1f/Gender-and-Race-Intersectionality-Theory-of.pdf, www.researchgate.net/profile/Norma-Riccucci/publication/315772860_Intersectionality_in_Public_Leadership_Research_A_Review_and_Future_Research_Agenda/links/59d3dfeda6fdcc181ad948e8/Intersectionality-in-Public-Leadership-Research-A-Review-and-Future-Research-Agenda.pdf, onlinelibrary.wiley.com/doi/epdf/10.1111/puar.13477, hbr.org/2020/04/a-nonpartisan-model-for-developing-public-service-leadership, www.mckinsey.com/featured-insights/diversity-and-inclusion/diversity-wins-how-inclusion-matters, ourpublicservice.org/blog/diversity-equity-inclusion-and-accessibility-in-the-federal-government/. Washington, DC 20005 Nelson, Ashley, and Jaclyn Piatak. Provide expertise in developing information on the advancement of employment of people with disabilities and in communicating such information (e.g. Much of the story of American history reflects a slow but steady march from racial oppression to high acceptance and tolerance, including the election of a Black man to the presidency. Kalnicky holds a Ph.D. in Ecology and has led behavioral research and evaluation studies across the globe. Legal name of organization: PARTNERSHIP FOR PUBLIC SERVICE INC. Close. Read news stories about the Best Places to Work in the Federal Government rankings. Using data to highlight the connection between diverse organizations and improved performance and to align leadership on why DEIA is important for their agency and for our government. $190K-$220K Per Year (Employer est.) Different agencies and levels of government have widely varying experience with using artificial intelligence in public service delivery. Partnership for Public Service and Accenture Federal Services, "Government for the People: Designing for Equitable and Trusted Customer Experiences," Nov. 16, 2021. This is particularly important in the context of public service delivery, where governmental organizations have an obligation to provide trustworthy and equitable services to all possible customers.3 While a wide body of research exists on the potential risks of governmental use of AI in law enforcement and national security contexts,4 less work has been done to examine what is needed for public sector organizations to responsibly use artificial intelligence in service delivery. The .gov means its official. As appropriate, convene or participate in forums, round table discussions, or stakeholder meetings on employer leadership issues to help forge innovative solutions in the workplace on recruiting, hiring, retaining and promoting people with disabilities. Making information easily available can help build trust between agencies and the people they serve, and this is all the more important when customers may not have much familiarity with how these tools operate. Overall, white women received the least positively framed feedback on opportunities to improve. (202) 775-9111. Its important to say, does your organization have the governance structure to methodically bring these perspectives in throughout the [AI] lifecycle, and do they have enough authority in the matter? said the GAOs Ariga. Biases can also cause us to make discriminatory decisions . Yes, you can reapply if you meet the programs minimum qualifications. Elizabeth Byers contributes to the Partnerships portfolio of government effectiveness research, in particular projects on improving the customer experience with federal services. When examining questions that asked raters to offer constructive feedback about employees in our sample, we discovered that white women received more negatively framed comments than white men and that women of diverse racial and ethnic backgrounds received more negatively framed comments than men of diverse backgrounds. The Partnership for Public Service is a nonpartisan, nonprofit organization dedicated to building a better government and a stronger democracy. Current Directions in Psychological Science 19.1 (2010): 14-18. Personal life. Partnership for Public Service 600 14th Street NW Suite 600 Washington, DC 20005 (202) 775-9111. Also, scores on the four key competenciesbecoming self-aware, engaging others, leading change and achieving resultsand 20 subcompetencies. Select in-person sessions are followed by an optional one-hour networking lunch. The Partnership for Public Service is a nonpartisan, nonprofit organization dedicated to building a better government and a stronger democracy. (2020). Agencies also should consider how to establish governance processes that facilitate agility, so that they can adapt as circumstances change and continue to adhere to responsible AI principles. Heilman, Madeline E., Caryn J. 3. For more than 20 years, we have helped make this . Partnerships for Better Public Services. This trend also contradicts the underrepresentation of certain racial and ethnic groups in federal leadership roles by highlighting greater self-awareness and higher scores, overall, for these employees, which would suggest greater representation than present reality, based on skills and experience. Participants in our interviews and focus groups mentioned this consistently as one additional helpful tool, however, barriers can exist in those mentoring relationships32 and it may not address all the structural inequities that exist. The Partnership for Public Service and The Washington Posttrack nomineesforroughly800critical leadershiproles. Select in-person sessions are followed by an optional one-hour networking lunch. Furthermore, we recommend that agencies critically examine their approach to performance reviews, as well as their overall recruitment, retention, and promotion policies for racially and ethnically diverse leaders and women. These frameworks often center on the concept of responsible artificial intelligence: the idea that AI tools must meet certain governance and ethical standards in their development, implementation and operation. Retrieved from, 6. Artificial intelligence has the potential to improve how government worksmore so than any other recent technological innovation. Suite 600 32. Exploring other ways that implicit bias may affect perceptions of federal leaders. If, for example, this service is serving a population that is underbanked, we know that many datasets out there have known gaps around this population, said Taka Ariga, chief data scientist at the Government Accountability Office. The contents of this research brief do not necessarily reflect the views of those with whom we spoke, and the views of participating federal, state and local officials do not necessarily reflect positions or policies of federal, state or local governments or their agencies. Additional demographic details can be found in our research brief, Analysis of Federal Government Leadership Assessment Scores by Gender. And the October 2022 Blueprint for an AI Bill of Rights released by the Biden administration outlines principles that seek to protect the public in their interactions with automated systems. Understanding womens experiences in federal leadership roles, and the barriers and challenges they face, is critical to creating a federal workforce that reflects the diversity of the United States and is better equipped to serve people with different backgrounds and needs. At PAI, equity and inclusion are core values which we seek to promote among our Partner organizations, in our own work, and throughout the greater AI field, including in machine learning and other automated decision-making systems. Join the Orlando Economic Partnership for a networking event featuring more than 900 of the area's top business leaders and elected officials. According to Neumann of the University of Texas, really thinking about the quality of the outcomes is the key to more effective communication and collaboration. The COPS-R (Candidate and Officer Personnel Survey - Revised), a 240-item test used in PPE, has 20 items specifically assessing for bias against minorities, women, the wealthy, and educated people. There are statistically significant differences in how many positively framed statements were given to leaders based on their gender, and there were close to statistically significant differences based on a leaders race and ethnicity. Retrieved from, 4. Our previous research highlighted differences between how men and women leaders in the federal government scored on the Public Service Leadership Model. This significant downturn in employee engagement and satisfaction occurred as the COVID-19 pandemic continued to disrupt the federal workforce as tens of thousands of civil servants faced uncertainty about returning to the office after more than a year and a half working remotely part or full-time, while a sizable portion of the workforce remained on the frontlines performing critical public services as the health crisis persisted. Vice President, Research, Evaluation and Modernizing Government.