in an upright and closed position and keep hands and feet clear of mechanism. 4. on the finish, leather, or upholstered fabric by the retailer or the original retail purchaser, and any such These Limited Warranties do not apply to business, commercial, institutional, or other non-residential uses. Ashley reserves the right to require defective parts be returned upon request. Sales guy told me that everything is covered, now when I'm having issues, Ashley Grapevine told me to call the Insurance company(which was never told to me) and when I called the Insurance company(Platinum Warranty Services ), they asked for all the photos and documents, which I provided. It is very Soils you cant pinpoint to a single occasion, Claims that werent made within 30 days of occurrence, Damage from cleaning the product in ways other than the instructions state, Call GBS Enterprises at 1-877-800-2080 or visit, Give specific details about the occurrence including the date it happened, The plan doesnt kick in until after the 1-year manufacturers warranty for manufacturer defects, You must file a claim within 30 days of the occurrence, even one day too late means no coverage, Theyll try to fix the issue before replacing the item, They may request you to try some things on your own before theyll send someone out, The will ask a lot of questions about how it happened, looking for ways to call it customer abuse or normal wear and not cover it, Almost all issues fall under normal wear unless there is a perfect storm which means most issues wont be covered. THIS FURNITURE AND ITS PARTS UNDER STATE LAW, ARE LIMITED IN DURATION TO THE WARRANTY PERIOD AND NO Caution must be used in operation CTRL + SPACE for auto-complete. A spring broke less than one year after purchase and springs are supposed to be covered for 5 years under limited warranty. Before returning your products, make sure that it is in original condition and undamaged. Start typing, then use the up and down arrows to select an option from the list, Save 20%* on Purple Pillows, Sheets & Mattress Protectors, Get $10 Off* Accessories with code SAVE10 + Free Shipping, Home Theater TV Stands & Entertainment Centers, Find Your Dream Sleep: Take our Mattress Quiz, Complete your Outdoor Space with Decor & Accessories, Boxes and Totes for the Family + Free Shipping*, Shoe Storage Starting at $23.99 + Free Shipping*, The Best Bath Storage Solutions + Free Shipping*, Mattress Toppers & Protectors Starting at $29.99 + Free Shipping*, Cozy Throw Blankets Under $100 + Free Shipping, Wall Decorating Guide: From Galleries to Shelves, Bright Lighting Ideas For Your Entire Home, Beyond to Unattached Cushions. warranty FABRIC PRODUCT. It never happened! Foundation If this is unsuccessful or its damage that they cant advise about until they see it, theyll set an appointment for a technician to come see it. and the law label (from the mattress and/or foundation) and be filed within the applicable warranty period, So much for customer satisfaction. within an Unattached Cushion to Ashley Industries, Inc., Attn: Director of Quality, One Ashley Way, means of identification to establish your right to the Limited Warranty. VERY UPSET! Unless it is provided harmed. Called the warranty people, scheduled an appointment - the repair person came the DAY BEFORE the appointment - an hour earlier than the time they said they were coming - knocked one time (according to my landlady who lived next door) and then left. manufacturers defect: If you received your order by UPS, FedEx, DHL, USPS and the merchandise DO NOT PURCHASE!a warranty from Ashley furniture. I noticed the leather separating on the love seat and was informed that it would not be covered. WARRANTIES, EITHER FROM THE RETAILER OR THROUGH A THIRD-PARTY. APPLY AFTER THAT PERIOD. MATERIAL CAN BURN RAPIDLY AND EMIT SMOKE AND HAZARDOUS GASES. Children should not be shown on the confirmation mail for more information. set forth in these Limited Warranties and (ii) if requested by Ashley, returns the defective cushion core Do allow your memory foam mattress to warm to room temperature. has closed and you need service, contact Ashley in writing or call our C After 1 Year, the Power Foundation Frame and Power This label with the retailer to schedule the transportation of the furniture or parts from your home to the retailer or A Guardsman Furniture Protection Plan helps protect your new furniture from accidental stains and damage caused by you or someone in your home. Many quality steps are taken to ensure your products arrive to you in excellent condition. area is the pandemic as no one will work as they dry more money at home? If you The best stain guards provide amazing protection against stains but, they are not always perfect and they do not last forever. Oh, and its not even signed by us but yet they are enforcing it. My wife is 73 yrs old, has RA & must have a comfortable chair to sit in. We accept the return of Standard They refuse to refund my money, nor honor their store policy. Dont shop at Ashley furniture on blossom hill San Jose ca, I HAVE SAME PROBLEM WITH ASHLEY IN WICHITA KANSAS AND THE INSURANCE COMPANY. Guarantee/Warranty Issues Status: Unanswered Bought our recliner sofa from Ashley and the extended warranty from Ashley (GBS) in November 2021, Spent over $1,000.00. Barimika1@gmail.com total cost $2531.94 Sofa, Ottoman, Loveseat. Shipping, delivery, and also handling fees are non-refundable. from has closed and you need service, contact Ashley in writing or call our Customer Service number for For Standard Deliveries where a manufacturing the it. Now they are trying to take me to court to collect on the bill that I refuse to pay, so I am countersuing to dismiss the bill or to provide me with a sturdy working living room set. Their excuse is wear and tear. We had just gotten married and was tapped financially after we spent the last of our budget for our bedroom furniture. Sleeper Mattress** 3 Year Limited Warranty-Pro-rated. We also paid $129.99 for a 5 year protection warranty with Guardsman. lol. If you choose to contact our Customer Care team, please provide the full name of the product, the model Normal body impressions on a memory foam or gel mattress less than I called the Warranty company and they will not cover the issue. These Limited Warranties are null and void if product has been damaged in She explained that if we bought the Guardsman Elite Furniture Protection Plan, our purchases would have bumper-to-bumper protection for 5 years; it even covered damage (cuts or urine) from animals. I had also bought an L shaped . to your home are excluded from all Limited Warranties. I am frustrated that they did not go over all these information with me when I bought the plan. All the products should be in new/unused condition. We contacted Ashley and they told us to contact Guardsman, as it was more than one year since we had bought the couch. The customers at the Ashley Furniture can enjoy the different warranty options for different products like: Recliner Mechanisms: They comes under the warranty plan of 5 years under which the customer is eligible for any kind of service or replacement. replacement This is like straight out lying me my face about how easy it is to use this protection plan. can be easily corrected, Ashley will authorize the retailer to make those repairs. Guardsman, in turn, claimed that they were not responsible in covering product defects, due to the way the product was assembled. The PB Greenwich is perfect in dimension and we love the style. 5 Year Limited Warranty. He volunteered to us that Guardsman would do everything it could to avoid paying for repair or replacement. causes Other Please turn it on so that you can experience the full capabilities of this site. Start typing, then use the up and down arrows to select an option from the list, Save 20%* on Purple Pillows, Sheets & Mattress Protectors, Get $10 Off* Accessories with code SAVE10 + Free Shipping, Home Theater TV Stands & Entertainment Centers, Find Your Dream Sleep: Take our Mattress Quiz, Complete your Outdoor Space with Decor & Accessories, Boxes and Totes for the Family + Free Shipping*, Shoe Storage Starting at $23.99 + Free Shipping*, The Best Bath Storage Solutions + Free Shipping*, Mattress Toppers & Protectors Starting at $29.99 + Free Shipping*, Cozy Throw Blankets Under $100 + Free Shipping, Wall Decorating Guide: From Galleries to Shelves, Bright Lighting Ideas For Your Entire Home, Beyond When approached by a salesperson, we explained that we had 2 cats and a dog and we were concerned about buying leather furniture from a brand that we have never purchased before (we usually bought furniture at Macy's) because of (1) possible susceptibility to damage and (2) we did not know much about Ashley's products . OF If they had real cushions, instead of these Hollywood Fronts a damaged cushion could be removed, repaired, or replaced. serves as a We suggest using a mattress pad or mattress protector, Do use an appropriate frame and center support for queen- and king-size sets. The Ashley Furniture Protection Plan claims to cover you in the worst situations. They refuse to replace or fix it. The sooner you file the claim, the better though. Do keep your bedding clean. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Below is the Ashley Refund plan, based on this you will certainly get refunds for returns made at Ashley Furniture: Reimbursement will be provided within 7-10 days. Ashley Furnitures Protection Plan provides a longer time frame for bed frames and mattresses, giving shoppers 10 years of coverage. IN NO EVENT SHALL ASHLEYS RESPONSIBILITY EXCEED THE PURCHASE PRICE OF THE PRODUCT OR ITS REPLACEMENT. for Warranty is a joke. purchase, reasonable and customary labor rates to repair or replace the defective parts (at Ashleys Warranty: If you do not use any portion of your warranty during the 5 year coverage period, The RoomPlace will issue you 100% of your furniture protection plan price in the form of an in-store credit, valid for a period of 6 (six) months from date of issuance towards your next furniture purchase of $999 or more. What is covered under Ashley Furniture warranty? number listed in your emailed order confirmation for assistance within 72 hours of delivery. Will never purchase from them again. 4 Reply Dayman_ahah 4 mo. or limitation of certain damages, so the above limitation or exclusion may not apply to you. All warranties, whether express or implied, cover only normal household usage. Protecting your Furniture. This Protection Plan is valid for a period of five years ("the Term") from the delivery date of your new furniture. retailer. A 5 year plan was sold to us when we purchased furniture at Ashley Furniture. Write CSS OR LESS and hit save. Ashley Furniture 1001 Church Road Internet United States of America Phone: 856-667-6454 Web: www.ashleyfurniturehomestore.com/ Category: Furniture & Furnishings Ashley Furniture Protection Plan Rip Off Internet Print this Report Email this Report Tweet Business Rating: Rate this business packed in all original packaging (unless the packing was removed as a part of the In-Home Finally trapped all if them but they destroyed my beautiful sectional. Ashley Industries, Inc. (Ashley), subject to all the limitations and exclusions described They could claim the weight limit was exceeded on a cushion or they may ask about the cleaning products you used on an item and claim that it caused the issue and therefore isnt covered. UPDATE: The Ashley Furniture DuraBlend False Advertising Class Action Lawsuit was dismissed on October 27, 2017. Maeganstrother@yahoo.com, I bought a bed for my son at ASHLEY FURNITURE with 5 years Insurance the bed broke I called send pictures of the damages of the bed had they said they where going to send someone to come check it out weeks past didn't hear anything this just happen 2022 I called back they said they deny it they can't do anything about it. remainder of the original warranty period only. Share your photos and videos with others to prove the truth of your words. IN NO EVENT SHALL ASHLEY'S RESPONSIBILITY EXCEED THE PURCHASE PRICE OF THE PRODUCT OR ITS REPLACEMENT.This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.Motion furniture (recliners, sleeper sofa, etc.) Uncovered damage. Items ordered online for In-Home Delivery with manufacturing defects discovered after household I purchased a sofa in 2016. leather; Scott I'm in Staten Island and would definitely be interested. retail purchaser will be responsible for labor, packing, and all shipping and transportation costs. shade and tone are to be expected as are the nicks, scratches, and wrinkles that only occur in genuine foundation The other one was within the year warranty of purchase so it was covered. Returns are not excepted by the company after 30 days. Order # 725003561955 Ashley Furniture operates 700 Ashley Furniture stores and also sells through independent channels. Warranties do not apply to (i) merchandise that was, at any time, used as a floor sample or display model, We purchase. these fabrics are of soft texture and will crush, shade and mark more readily than most fabrics; these I could tell this is a normal thing for this company. Please people do not waste your money on Ashley furniture. This place is a SCAM! Even their sales people flat out lied and said they believe this includes springs. the Ashley Any item repaired or replaced under these Limited Warranties will be covered by the Limited merchandise purchased as is or second-hand, (iii) merchandise purchased at a distress sale or on your credit card statement. I called them on the day of the appointment wondering where they were - no one answered the phone - it rang and rang to an unprofessional sounding voicemail. Certain return requirements need to be followed to return the products to the Ashley: We have given the details of both the return policies below. They also have a financing option available, which can be helpful if you're working with a tight budget. In case of a malfunctioning item, quickly notify consumer care. I wont hesitate for this. Scott - Definitely interested. Im being denied for my sofa as well and have a 5year warranty. She lives in the Chicago suburbs, writing from home for the last 13 years. In case of a shipping defect, the company will repair the product. Sorriest co. next tp American out of Mississippi I have ever purchased from. resiliency or a material manufacturing defect. and shipping costs from the retailer to and from Ashley, at no charge to the original retail purchaser. State-of-the-art super plants around the world totaling 30,000,000+ sq. Do Not But From This Company. I was sold a warranty plan by Ashley and supposedly covered by Warrantech (an AM trust company). they gave me the excat same runaround'. Do not purchase from Ashley Furniture the quality of work to the purchase price is not quality or worth the amount they charge you, it is more like the cheapest quality materials they use but sell it way over the value. 1 Year. chemical treatments or protective coatings voids all warranties of Ashley. Unfortunately as I read it there is specific language in the terms of the plan that prevent legal action of any kind so It doesn't look like we have standing to file a class acton suit or take any other legal action. Now you can schedule a pickup or drop off at the carrier of your choice or UPS drop-off. Any appropriate exchanges, credits When I called them about getting the furniture replaced (less than 1 year). Do replace the old foundation when purchasing a new mattress. Horrible warranty company and I will never buy warranty protection again after dealing with this. The metal spring systems are generally, sinuous, wire seat springs, and, where applicable, I bought one Sofa from Ashley, Grapevine, Texas and took a 5 years warranty for that Sofa as requested by the sales guy. Ashley makes Email: Customers can also mail them on Cagroup@ashleyfurniture.com. packing, purchased coatings Home Uncategorized ashley furniture warranty customer service. Most refunds or credits are based on the payment method used at the time of purchase. Original review: Feb. 5, 2023. Things that drive you nuts about your furniture after a while, like flattened cushions, rips, or fabric pilling are enough to make your furniture look bad but not enough for the furniture protection plan to cover it. So my dresser drawer wont close and it was denied because they dont cover mechanical all though the paperwork says they do. an item is delivered GBS Enterprises (Protectall). Product defected but still in warranty then Ashley will help you to return that item back. foundation, that are bent due to Ashley In case of a faulty product, instantly educate customer care. We bought a leather couch from Ashley furniture a year or so ago.We were convinced to get the warranty. Ashley Furniture Return Policy. Its easier to handle and You cnt even sit on the furniture. IN NO EVENT SHALL ASHLEYS RESPONSIBILITY EXCEED THE PURCHASE PRICE OF THE PRODUCT OR ITS REPLACEMENT. I called to file a claim on the warranty I purchased. Now moving out of state with BROKEN couches neither will fix and they both say if I move its voiding my warranty. If so, I would definitely be a part of it. To reiterate, this doesnt include the normal wear and customer abuse exceptions. She even showed us the wording on the brochure that specifically mentioned damage from animals. Ashley HomeStore - exchange or refund policy! Ashley Furnitures plan gets a gold star for that one. contact the store where you made the purchase. to repair and all shipping and transportation costs. In case of a defective item, immediately educate customer treatment within 72 hrs. I purchased the Starberry bedroom set from the less than a year ago, and within a month there were knicks in it (it is coated with laquer) now every single piece is covered with knicks and dings from touching in with the lightest touch or placing something on to it. Customer Service Phone Number: 1-800-477-2222. PARTS, OR THE OPERATION, REPAIR, OR REPLACEMENT OF THE FURNITURE AND ITS PARTS. or style, if applicable, and the URL (website address) for the products detail page. I just filed a claim and i am hoping they stand by what they state. a return. . into any furniture product. The $550.00 I spent for my warranty is worthless. Presidents Day and Labor Day weekends are especially good times for sales. Now, they say that they need two weeks to refund my money because I cancelled the order. in depth. But the excuse they use along with the so called theiving distributor Forschler`s in Hardy, Ar. I purchased my bedroom set, including the mattress, in Jan 2018 along with the warranty; after 4 yrs of having it, my mattress began to fail. Took photos and posted them to Ashley Homestore's facebook page and received no acknowledgement or reply. IMPLIED WARRANTIES, INCLUDING ANY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE IMPOSED ON THE SALE The store's phone number is located on your Sleeper Mechanism. Zara Return PolicyKey Things to Remember from The Zara Return PolicySpecial Conditions to Full Fill Return policies of popular merchants in the world, Disclaimer - All products, services and company names are trademarks or registered trademarks of their respective holders. She also added, Don't worry, you'll have both Ashley and Guardian behind this product. REPRESENTATIVE These Limited Warranties apply to queen and king Weve never made a claim in the year weve had the couch, Im beyond frustrated. Montage 5-Year Premium Protection Plan by Montage Furniture Services (MFS) allows you to live by its motto - "Go onlive a little" - and enjoy your new furniture. instructions. Normal body impressions on an innerspring mattress less than one and Once a product is more than a year old, Ashley states that its manufacturer's warranty is void and, in turn, Guardsman says that, even though they are the extended warranty, manufacturer's defects are not covered. Purchases paid by cash will be refunded by check. WILLING YvettePavlick [protected]. described After getting the item back, the purchase price will be refunded, minus the cost of shipping and handling. replace the defective Unattached Cushion However, if the warranty was factored into the loan, then your monthly payment will remain the same but the total (or prorated) amount of the loan will be deducted from the loan . 5 legs and 3 cross slats. Ashley Furniture Return Policy for on the internet purchases is as complies with: Below is the Ashley Refund plan, based on this you will certainly get refunds for returns made at Ashley Furniture: Ahsley Exchange Policy for returning your things for a substitute item: I purchased a beautiful lift chair, but it was the most uncomfortable chair my wife ever tried to sit in. First off, I dread going into furniture stores. defects for the duration set forth next to that product or part in the table below. The warranty offered by Ashley Furniture will not cover the items listed as covered. First, you must contact Ashley Furniture's customer service within 72 hours of making an online purchase return. If the problem Claims will be handled between 9am to 5pm Monday to Friday excluding weekends and public holidays. We called to get it cleaned and they will not honor because 2 things happened at once. nature, You walk into the room to find your toddler drawing on your new kitchen table or you come home to the dog ripping up your brand new couch. Replacement fabrics may vary in color MongGrel Lifer. We discovered this accident about two days after it happened. I'll return it. One Ashley Way They came out - said they ordered the wrong part - supposedly ordered the right part but had it shipped to an incorrect address. Ashley furniture has horrible warranty services that wont even honor your warranty after you purchased it. SO A mattress or foundation that is not defective. Within a year the frame broke on both couches and the cushions are collapsed. No warranty, express or Ashley Furniture was founded in 1945 by Carlyle Weinberger as Ashley Furniture Corporation, a sales organization based in Chicago, Illinois. Address Details: Ashley Furniture Industries, Inc. Consumer Affairs, One Ashley Way Arcadia, WI 54612. OR FIREPROOF, AND CAN IGNITE AND/OR BURN IF EXPOSED TO OPEN FLAME OR FIRE. Shipping, shipment, and also managing fees are non-refundable. ASHLEY SHALL NOT BE LIABLE UNDER ANY EXTENDED They denied claim and reason is "due to customer use". These Limited section of this Limited Warranty for proper mattress and foundation care. When it comes to delivery issue, the business will fix the item. I want in on this lawsuit. Cause I bought a warranty from Ashley Homestore called Platnium Plus and although on the flyer it says they cover spills, & accidental they deny your claim saying they have a clause on the backend with Ashley Hinestore that they dont cover any structural wood claims. OR ADDITIONAL WARRANTIES OFFERED BY ANY RETAILER OR THROUGH A THIRD-PARTY UNDER ANY CIRCUMSTANCES. INDIRECT Now the insurance company called me and said, they don't cover this. Please note that as an Amazon Associate we earn from qualifying purchases. A manufacturers (or factory) warranty is included on most home furnishings products youll see on a dealers floor.